" Dear Mr. Dajani,

I really thank you for your kind effort to keep me in touch with the delivery. I have bought product via the web a couple of times, but I had never felt this concern from a dealer. You have left me amazed! and you can be COM-PLE-TE-LY and AB-SO-LU-TE-LY sure you will be the only choice the next time I need something from the web.

Thanks for your care and concern!"

Very best regards,

AN  (February 2001)

"Dearest Mr. Dajani,

Well, I want to thank you for your time and patience. It has been very nice to do net-business with "people" on the other side rather than computers or net servers. I don't know if you get the point, but the net is filled with dot companies just willing to have their shopping carts full rather than having their customers satisfied, and you have proven to perform just the opposite, and that is something I like. In fact, I chose you among the companies to whom I sent mail because you, first of all, were the very first to answer my inquiry, and that made you the first choice. Besides, I consider fast-answering companies  reliable, for they show willingness to do business. And second, because you showed concern about my need (in this case, the compatibility  of the drive) rather than just "order at www.something.com/order".  You have a very special way to do business, do you? I like it. It makes it nicer."

Kindest  regards,

Alberto Nudman - Chile (January 2001)

"Dear Izzat:

Thank you for all your wonderful help setting up my new system. It is not very often that a company calls me long distance to make sure that my computer is working properly.  I appreciate the time you and your staff expended keeping me state of the art, and explaining the technical support I needed at first. When you are in San Francisco, be sure to stop by so that I can show you around town."

Brian Goodspeed (January 2001)

" I cannot bear to use your web site because it's filled with too many things going on that distract from being able to use it  effectively. This is not intended as an insult, but I you should have your web designer take a visit to www.***.com, which explains more articulately than I can why all the cutesy fade-in fade-out and scrolling text and so on are simply causing you to lose sales...."

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We Responded: 
"Dear Sir, Thank you very much for brining this to my attention............"
*********************
They Wrote Back: 
" Izzat, You are a rare businessman and you will do well. I forwarded your email to my friend xx  (accidentally sent to you) because together we run our own business at www.***.com, and we aspire to the same level of customer service as you evidently do too. It's so rare--most entrepreneurs don't seem to understand that their customers will tell them what to do, all they have to do is listen! Don't be too hard on your web guy (I'm one of them). Good luck in your business... I'll come back the next time I need chips."

 Paul DiLascia (November 2000)

"Mr. Dajani,

Thank you for the positive comment and the wonderful product you have sold me. I am truly pleased with my purchase and will not hesitate to bid on an item from you. I left positive feedback on your ebay account. Once again, it has been a pleasure to do business with you."

Yours Truly,
Kevin Moraine (March 2000)

"You're too kind.  I'm very impressed with your treatment of me; particularly after my initial contact, which lacked the tact, professionalism, and kindness you have shown for me.  You truly are an inspiration to us all. Thanks, Izzat.  :)"

Sharma (January 2000)

"Hello Izzat !
 Thank you for the speedy and friendly reply. I have, in fact, bid on several of your CD burners and hope for a good deal at the end of auction. I read many of your feedbacks, including the negative ones, and concluded that the negative ones were of no consequence. Some people will bitch, no matter what you do to please them. Overall, your customers seem very happy with your business. I look forward to a pleasant transaction with you."

Joe (September 2000)

"Hello, i received the burner Teac Cd-R58S yesterday, everything is there, very fast shipment, Good service, you got it all !! Thanks X86Systems !!!" (October 2000)

"Thanks so much for your attention to my problem. It leaves me wondering what happened when I tried to download the files. No matter, I had no problem extracting the attachments from your two emails.  I will now install the card and will let you know of my progress with the installation. You are impressing me with your support. Saturday night yet!!

 Keith Redner (April 2000)

"The pleasure is mine, Izzat. You are always very corteous and prompt, one of the best operators in the market, I shall say. I feel like obliged to buy you something! In the meantima, thanks for your great help."

Adrian (August 2000)

"When I first discovered EBay, I thought I  struck gold in regard to computer resources. It has been  fun; but I must tell you, of all the items I bought in a  10 day period, my greatest success was in dealing with  you. Some sellers are slow to deliver. Some sellers try  to gouge you on shipping. Some sellers blame lags on  their ISP. The thing I liked about dealing with you is  that you simply delivered the goods promptly at a fair  price. Not only that, but you are also knowledgeable and helpful. From now on, before I buy anything related to my  computer, I shall check with you first."

Jim Hughes  (May 1999)

"Izzy, I just wanted to add my name to the long list of your satisfied customers.  The new system you built for me performs flawlessly and is just what I needed.  I appreciated the fact that I could tell you what I wanted to do and you put the system together to get it done.  Your recommendations surprised me at times, when you suggested less expensive equipment that would get the job done, rather than recommending the higher-priced item.  This is why I trust you to take care of my computer work and needs.  I know we will be working together for quite some time. Kindest regards to you and your entire family!"

William Miller (January 2000)

"I just wanted to thank you for your great service and good products. I could not be happier with my system. The motherboard and case are great. I guess next on my list will be a new monitor and cd writer. Thank you again for your advice and you professionalism and your quick call back also after I sent you an email. I will definitely be back soon."

Jason Zaremba (June 1999)

"You might want to rethink your reserve price, I have no intention of bidding any higher, any higher would be foolish, because I can get the same exact drive at priceline.com for 288 with shipping included in the cost. You may want to consider posting your product as a regular item instead of an auction item. I can't imagine anyone wanting or willing to bid more than 280 on the CDRW. By the way, CompUSA sells the same drive for three dollars less than you also. So you really might want to reconsider what you want for the drive and what your willing to accept for it.
********
We Responded:
"Dear Sir, Thank you very much for brining this to my attention............"
*********************
They Wrote Back: 
"It's that kind of attitude and practice that will keep your business growing what ever you do, please don't change that. Its hard to find a business like that in this day and age. The personal touch goes a long away, I have paid more items when I knew the service was superior. I actually rethinking of buying the CDRW drive from you even though you don't have the lowest price, sometime price isn't the only determining factor when buying something."

Colleen  (July 1999)

"hi izzat, wow, that was fast! my house mate sent me an email saying that you called at home to reach me. that is really service! :-)  ah.... just got your email! your support is really great! :-)))  thanx for the fast response and the nice service."

dani (June 1999)

"I received the USB adaptor on Tuesday, but due to studying for a Novell test I just put it in today. Ah!!!! Success...... My USB Port Now works and for the first time since you built the computer for me I can use my PCMCIA card adaptor... I am now getting to be a happy camper with my computer again... Thank you for your quick response as always, you go beyond the call for duty for your customers and deserve congratulations for the support you provide."

Timothy D. Neary Sr. (March 1999)

"The Yamaha CRW4416S arrived this morning. Thanks again for such efficient and quick service ... and thanks for the "Praise" rating on eBay. I have added praise of my own. You guys deserve it. Incidentally, how do I get a password so I can make sure my software is up-to-date in the future?"

Charlie Lipton (August 1999)

"Izzat , I received your cheque today for  reimbursement of the shipping fees. I would like to thank  you very much firstly for the products and secondly for  your fairness in this matter. Other would not have done what you did. I've entered positive feedback with regard  to the transaction. I attempted to enter a second  positive feedback in relation to the cd player however I  was second bidder and the system would not accept my  comments. This is unfortunate as I feel you are deserving  of positive feedback on that transaction as well. In  future, should I need any further computer related items,  I will watch for your auctions and support you with my  bidding. Again, thank-you very much."

John Swain (April 1999)

"First I'd like to say thanks for getting back  to me so quickly on my previous e-mail. In this age of  the Mega-stores it was a pleasant surprise to get such a  prompt and courteous reply. For my money the personal  touch makes all the difference. Once again thanks for the  prompt and friendly replies"

Alfred (Frev) Barrios (August 1999)

"Izzat, thanks for the email. I am very  impressed with your service and I wish to congratulate  you on a fine business. Look forward to dealing with you  on regular basis. Regards"

John Tomczyk (May 1999)

"I will be sending the memory back via priority  mail for exchange for the128mg PC 100 piece. They will  exchange the motherboard for the VIA AGP Pro P.C. 100  motherboard and the amdk 350 CPU Thank you so much.
Cathy
Ps. I REALLY do appreciate people like you.. you have  been so helpful. Again thank you so much"

"I really appreciate you help and the phone call  from you really surprised me. Its quiet evident that you  are a real professional businessman and add a personal  touch with your customers. I will most assuredly do  business with you in the future. If you wish you may add  this to your testimonials page."

Paul F. Carson (June 1999)

"My fiance, Len, just spoke with you on the  phone and agreed that your customer service and courtesy  is exemplary. We look forward to a continuing business  relationship with you and shall recommend you to our  friends. When Len upgrades and builds computers for our  fellow students we shall utilize your company. It is a  pleasure to do business with one who understands the  importance of customer service. Len said your customer  service reminds him of the company he works for.  Smile..that is quite a compliment...He works for XX  Medical and is a marketing, physician, and hospital  representative. He gives and expects great service. I  thank you for rendering service we can have confidence  in."

Jennifer S.(April 1999)

"I just read the less than intelligent comment  left about you and your company, by another bidder. Trust  that a good man such as yourself can't be tarnished by  another's dissatisfaction with self. Your service and references speak for themselves and I  personal have no problem recommending you to family and  friend alike. Perhaps the angry "complainer" needs to call  technical service for his computer manufacturer. He could  surely become angry then. :) I hope when I begin to sell on ebay that my reputation  and service match yours. I wish all of my reps. at XX had  your courteous, honest, direct demeanor. My job would be  eaiser."

Len J. (April 1999)

"I received the ram today and it works great.  Thank you for all of your help, you have been best people  I have delt with on e-bay. I'm going to leave positive  feedback on your account today and would appreciate it if  you could take the time to leave feedback for me."

Trevor (August 1998)

"YOUR AUCTIONS ARE PHONY
Sorry to say, but while seriously shopping for a HP CD-RW  it became obvious that your company is flooding the ebay  with the same item at a reserve equal to your retail  price. What is the purpose of an auction? Why aren't you  a dutch auction? Selling more than one item? It will be worth an answer to  us."

Vehicles
********
We Responded:
"Dear Sir, Thank you very much for brining this to my attention............"
*********************
They Wrote Back: 
"MY DEAR IZZAT, YOU are among the very few that can turn my opinion  around 180 degrees! What a smooth talker.... I"m  sure that you are an astute businessman and the skill  with which you handled my objection to your  "promotional auction" on Ebay must be  commended."

Vehicles (May 1999)

"My HP8200 4X4X24 CD-RW arrived in good shape  and very quickly. Thank you for your Great service and  the extra CD's are also appreciated. I've left a very  positive feedback at eBay for you. It would be  appreciated if you could do the same for me. Looking  forward to doing more business with you."

Tom (February 1999)

"Just wanted to let you know I received my HP  Cd-Writer Plus 7200e with Cd's on Saturday and am VERY  pleased with the service and communication you gave back  to me. Don't think I've EVER had a quicker response time  to an ebay auction and want to thank you for the  opportunity to do business with. I've given you an ebay  evaulation of EXCELLENT and hope to do business with you  again in the near future!"

Carolyn Copeland (December 1998)

"Mr. Dajani, Thank you you have a great attitude  toward your customers and like we say here at XX,  "take care of the the customers and everything else  will take care of it self" Rare to find a company  who will spend a buck on customer satisfaction!"

Chuck Clevell (July 1998)

"We received the RAM, it works beautifully.  Thank you so much for being so helpful and so nice. We  will do business again. Thanks again"

Donna Walker (May 1999)

"Wow, now that's what I call service! Thanks a  lot for all the information you gave me. I'll make sure  to leave a positive comment once I receive the  order."

Patrick Abeya (December 1998)

"I received the 32x CD Rom drive today and  installed it this evening. I'm happy to report it is up  and running flawlessly. I'd like to say that from start  to finish, dealing with you was both a satisfactory and  pleasurable experience. I look forward to doing business  with you again in the future."

Milt Solberg (December 1998)

"I was very happy with the 128MB 6ns SDRAM I  bought from you several weeks ago. I am in need of a CPU  to finish my system. I am interested in an AMD K6-2 350  or higher. I don't need the heat sink & fan. Can you  save me any money by not going through ebay and not  needing the heat sink & fan? I would like to order from you because of the great  response I got on my previous purchase and my confidence  in your products.

Jim (January 1998)

"Izzat, New board is installed and working  great, wish I could say the same for Windows 98. Thanks  for all your help. I look forward to doing business with  you again. I will definitely recommend you to all of my  friends."

William Jordan (February 1999)

I received the 128MB SDRAM today and I appreciate the  the quick response and the communication as well. Thank  you for the service."

Ron Crossan (December 1998)

"You have set your reserve price so high on  several auctions that I, for one, will not waste my time  bidding on any more of your auctions."
Anthony
********
We Responded: 
"Dear Mr. Anthony,  Thank you very much for brining this to my attention...."
*********************
They Wrote Back: 
"Thank you for your kind words. It takes an astute  individual to recognize the helpful value in criticism. I  run a small business myself and the value of feedback is  of immense importance. Good Luck !"

Anthony (November 1998)

"You have been extremely kind and I am very  impressed with the high quality of your customer service.  I can assure you, I'll be watching for your items up for  bid. :) It's been a pleasure!"

Lorna S. (March 1999)

"I have received the 64MB PC100 RAM chip today  and have already installed it. Everything is working fine  and I am really pleased with all aspects of your service.  I will definitely be a return customer. thanks for time  and patience."

Brandon Crespino (February 1999)

"thanx. That was quick. If I could ask you one  more thing..What would your lowest reserve item be in the  cd-writer category? I am bugging you guys because you  have a good reputation on the internet for quality  products."

Robert Milz (November 1998)

"Wow! That's what I call service. Thanks for getting back to me  so quickly. I will certainly recommend your company to my colleagues  on the basis of your speedy reply."

Jim Burns (September 1998)

"Thank you very much for all your help and  congratulations for the excellent service."

Bernardo  Matanzo, Las Animas, Mexico (April 1999)

"I first met Izzat years ago when I was buying  my first computer. I knew nothing about computers, but  knew that it was time to learn. Izzat helped me buy a  386DX40 (back in 1992) with enough memory to run Windows, a good-sized  hard drive, tape backup, a nice monitor, keyboard and  mouse. He delivered it to my home. Spent half a day  teaching my wife and I how to use it, and never charged  us a penny more than our agreed upon price.  After years  of flawless service, I decided it was time to upgrade  that old 386 to a Pentium, not because I needed a new  computer, but because I wanted a new computer. I gave  Izzat a call. I now have a beautiful Pentium computer  which runs perfectly. I sold the 386 to a friend who is  still using it."

W.C. Sammons, Pompano Beach, FL (June 1997)

"Being in the computer profession, I've seen a  lot of computer suppliers come and go. I purchased a  computer from a store near my home only to have them go  out of business before my warranty expired. Then I met  Izzat. Over the years, I've purchased numerous computers  from him; two for home use and the rest were for my  clients. If my clients were not happy with their  computers, I would not be either. I would be the first to  hear about it. We have never had a single complaint. A  couple of times there have been hardware failures early  in the life of a component. Izzat always honored his  warranty and fixed the computer promptly."

V.A. Langeman, Lake Worth, FL (March 1997)